30-day returns
You have 30 days from the day your order is delivered to request a return.
What can be returned
- Items that are unused, in their original condition, and in their original packaging.
- For hygiene reasons, toys, chews, and lick mats that have been used by a pet can't be returned unless they arrived damaged or defective.
How to start a return
Contact us through our contact page with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Our products ship from the brands that make them, so returns go back to the brand, and the address depends on the item. Items sent back without contacting us first can't be accepted.
Return shipping
You're responsible for the cost of return shipping unless the item arrived damaged, defective, or different from what you ordered.
Damaged, defective, or wrong items
Please check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us as soon as you can with your order number and a photo, and we'll arrange a replacement or a refund.
Refunds
Once your return has been received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to post it. Original shipping charges aren't refunded unless the return is because of our error.
Exchanges
The fastest way to get a different size, color, or item is to return what you have and place a new order.